Shipping and Delivery Policy

Cozyology Furniture provides delivery services across Egypt. This Shipping and Delivery Policy explains how delivery charges, scheduling, accessibility, receipt, and additional delivery costs are handled.

1. Shipping and Delivery Charges

Shipping, transportation, and delivery fees are not included in the displayed product prices and are calculated separately.

Delivery charges may vary depending on factors including:

• Delivery location and distance.
• Order size and quantity.
• Product dimensions and weight.
• Type and size of vehicle required.
• Installation or special handling requirements.
• Floor level and accessibility.
• Availability and suitability of elevators.
• Staircase access.
• Building entrances, corridors, and other site conditions.

A shipping rate displayed for a particular location or governorate should not necessarily be considered a fixed delivery charge for every order to that area where additional transportation, handling, installation, or accessibility requirements apply.

Where necessary, Cozyology Furniture may confirm the applicable delivery requirements and charges with the client before delivery is arranged.

2. Shipping Zones

Cozyology Furniture uses delivery zones to assist with calculating or estimating shipping charges across Egypt.

The applicable shipping charge may depend on the customer's delivery location and the specific requirements of the order.

For locations or orders requiring a customized delivery arrangement, customers may be required to contact Cozyology Furniture for a delivery quotation before completing or proceeding with the order.

Shipping zones and rates displayed on the website are subject to Cozyology Furniture's approved delivery arrangements.

3. Delivery Scheduling

All delivery appointments must be confirmed in advance.

Cozyology Furniture will coordinate with the client to arrange an appropriate delivery date or timeframe after the order is ready for dispatch.

Production time and transportation/delivery time are separate periods. Any production timeframe provided does not automatically include transportation or delivery time.

4. Delivery Location and Accessibility

The client is responsible for ensuring that the delivery location is reasonably accessible and suitable for receiving the ordered furniture.

Before delivery, the client should ensure that:

• Entrances and doorways are sufficiently wide.
• Corridors provide adequate clearance.
• Staircases are suitable for moving the furniture.
• Elevators, where required, are available and large enough.
• The applicable floor can be safely accessed.
• Building or compound access permissions have been arranged where necessary.
• The delivery vehicle can reasonably access the delivery location.

Customers are encouraged to check product dimensions against the dimensions of doors, elevators, staircases, corridors, and entrances before confirming an order.

5. Customer Presence During Delivery

The client or an authorized representative must be present at the agreed delivery location to receive and inspect the order.

At the time of delivery, the client or representative should verify:

• The number of products delivered.
• Product specifications.
• The visible condition of the products.
• Any customization details that can reasonably be inspected at delivery.

Any visible issue should be reported to the Cozyology Furniture delivery team as soon as reasonably possible.

Acceptance of delivery does not remove any mandatory rights the customer may have concerning defects or non-conforming products under applicable Egyptian law.

6. Failed or Additional Delivery Attempts

Additional delivery charges may apply where another delivery attempt becomes necessary due to circumstances attributable to the client, including:

• The client or authorized representative not being available at the agreed time.
• An incorrect or incomplete delivery address.
• Inaccessible premises.
• Insufficient doorway, staircase, corridor, or elevator access.
• Failure to obtain necessary building or compound access.
• The client's inability or refusal to receive the order for reasons unrelated to a defect or non-conformity.

The cost of any additional delivery attempt will be communicated to the client and charged separately, subject to applicable law.

7. Changes to Delivery Information

Customers should notify Cozyology Furniture as soon as possible if they need to change their delivery address, contact details, or delivery arrangements.

Changes requested after dispatch or after transportation has been arranged may result in additional delivery charges or delays.

8. Delivery Delays

While Cozyology Furniture will make reasonable efforts to meet agreed delivery arrangements, delivery times may be affected by traffic, weather, road conditions, access restrictions, transportation issues, customer-requested changes, or other circumstances beyond Cozyology Furniture's reasonable control.

Where a significant delay occurs, reasonable efforts will be made to communicate with the client and arrange an updated delivery schedule.

9. Contact Regarding Delivery

Customers who require clarification regarding delivery availability, shipping charges, special handling, installation requirements, or delivery to a particular location should contact Cozyology Furniture before placing or finalizing their order.

This is particularly important for large orders, unusually sized furniture, difficult-to-access locations, or destinations requiring specially arranged transportation.