Privacy Policy

Last Updated: September 1, 2026

At Cozyology Furniture, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, communicate with us, request a customized product, or place an order.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we may retain it, and the choices and rights available to you.

By using our website and providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Cozyology Furniture, we may collect information including:

Contact information, such as your name, email address, telephone number and other information you provide when contacting us.

Order and delivery information, such as your billing address, delivery address, products ordered, quantities, product preferences, order history and information necessary to fulfil your purchase.

Customization information, including measurements, specifications, colours, materials, design preferences, notes, instructions and other details you provide when requesting customized furniture or services.

Uploaded content, including photographs, reference images, drawings or other files that you voluntarily provide for product customization, quotation or customer-support purposes.

Payment and transaction information, such as transaction references, payment status, payment method and other information required to confirm or administer your payment.

Account information, where customer accounts are available, including account details and order history.

Website and device information, which may include your IP address, browser type, device type, operating system, pages viewed, referring pages, interactions with our website, cookies and similar technical information.

We aim to collect personal information only where it is reasonably necessary for the purposes for which it is processed and in accordance with applicable requirements.

2. How We Use Your Information

We may use personal information to:

• Process, confirm and manage orders and payments;
• Manufacture, prepare or customize products according to customer instructions;
• Arrange shipping, delivery and order fulfilment;
• Contact you regarding your order, customization request or delivery;
• Respond to questions, complaints, returns and customer-support requests;
• Maintain records relating to transactions and customer service;
• Detect, investigate and prevent fraud, misuse and security incidents;
• Maintain the security and proper operation of our website;
• Improve our products, website, services and customer experience;
• Analyse website usage and performance;
• Meet accounting, tax, legal and regulatory obligations;
• Establish, exercise or defend legal claims; and
• Send promotional emails, messages or other marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law.

Where marketing communications are based on your consent, you may withdraw that consent using the unsubscribe method provided in the communication or by contacting us.

3. Payment Information

Payments made through the Cozyology Furniture website may be processed by third-party payment gateways and financial service providers.

Payment-card and other sensitive payment credentials are processed through the relevant payment provider's secure systems. Cozyology Furniture does not directly store customers' complete payment-card details, except to the extent any payment-related information is lawfully made available to us and is necessary for transaction, accounting, fraud-prevention or legal purposes.

Your payment provider may independently collect and process personal information according to its own terms and privacy practices.

4. Shopify

Our online store is hosted using Shopify, which provides the ecommerce technology that enables us to operate our website, process orders and provide online shopping functionality.

As a result, personal information may be processed by Shopify in connection with your use of our store. Shopify describes the types of consumer information it processes as including contact, order and device information.

You can learn more about Shopify's handling of personal information through Shopify's Consumer Privacy Policy.

5. When We Share Personal Information

We may share personal information where reasonably necessary with organizations that help us operate our business, including:

• Shopify and ecommerce technology providers;
• Payment gateways, banks and payment service providers;
• Shipping, courier, logistics and delivery providers;
• Website hosting, technology and IT service providers;
• Analytics and website-performance providers;
• Marketing and communication service providers where applicable;
• Professional advisers, including accountants, lawyers and consultants; and
• Other service providers assisting us in operating our business.

These parties may receive only the information reasonably necessary for the services they provide, subject to applicable contractual and legal requirements.

We may also disclose information where required by applicable law, court order or lawful request from a governmental, regulatory, judicial or law-enforcement authority, or where reasonably necessary to protect our rights, customers, property or security.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate and improve the online store.

These technologies may be used to:

• Keep the website and checkout functioning correctly;
• Remember certain preferences;
• Maintain shopping-cart functionality;
• Understand how visitors use the website;
• Measure website performance;
• Prevent fraud and improve security; and
• Support advertising or marketing activities where applicable and permitted.

Some cookies are essential for the website to function, while others may be used for analytics, personalization or marketing.

Where required, visitors may be provided with options to manage their cookie preferences. Shopify provides customer-privacy tools for cookie consent and controlling certain data collection activities.

You can also control or delete cookies through your browser settings, although disabling essential cookies may affect certain website functions.

7. Marketing Communications

Where you have provided consent, or where otherwise permitted by applicable law, we may use your contact information to communicate information about products, offers, promotions or other Cozyology Furniture updates.

You may withdraw your marketing consent at any time by using an unsubscribe option provided in the relevant communication or contacting us.

Withdrawing consent for marketing does not affect communications that are necessary to process or service an existing order.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required or permitted by applicable law.

The applicable retention period may depend on the nature of the information and our need to retain it for:

• Order processing and fulfilment;
• Product customization and production;
• Customer service;
• Delivery management;
• Accounting and financial records;
• Tax and regulatory compliance;
• Fraud prevention and security;
• Warranty, return or dispute management; and
• Establishing, exercising or defending legal claims.

When personal information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable Egyptian data-protection law and any applicable exceptions, you may have rights concerning your personal information.

Depending on the circumstances, these may include the right to request access to personal information concerning you, request correction of inaccurate or incomplete information, request deletion where legally applicable, object to or restrict certain processing, and withdraw consent where processing depends upon consent.

You may also withdraw your consent to receive marketing communications.

Certain requests may be limited where we are legally required or otherwise permitted to retain or process the relevant information, such as for accounting, tax, transaction, fraud-prevention or legal purposes.

Egypt's Personal Data Protection Law No. 151 of 2020 and its Executive Regulations establish requirements relating to the collection and processing of personal data, including consent and disclosure of the purpose for which information is collected.

10. Security of Personal Information

We take reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Our store also relies on Shopify and other service providers for parts of the technical infrastructure used to process customer information.

However, no method of transmitting or storing information electronically can guarantee absolute security.

11. International Processing and Transfers

Because we use Shopify and other technology, payment and service providers, personal information may be processed or stored in countries outside Egypt.

Where personal information is transferred or processed internationally, we seek to handle such transfers in accordance with applicable legal and contractual requirements.

12. Children's Privacy

Our products and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and, where required, with appropriate authorization from a parent or legal guardian.

If you believe a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing the privacy policies of those services before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, service providers, legal obligations or regulatory requirements.

The updated version will be published on this website with a revised Last Updated date where appropriate.

15. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

Cozyology Furniture
Egypt
Email: cozyologyfurnitureegypt@gmail.com

When submitting a privacy request, please provide sufficient information for us to identify your request and respond appropriately. We may need to verify your identity before processing certain requests.