Warranty Information

Cozyology Furniture provides a two-year warranty starting from the date of delivery.

Warranty Coverage

The warranty covers verified manufacturing defects relating to:

• Workmanship
• Structure
• Materials

Cozyology Furniture reserves the right to inspect the product and determine the appropriate repair required.

During the warranty period, eligible furniture repairs covered under the warranty will be carried out at Cozyology Furniture’s expense.

What the Warranty Does Not Cover

The warranty does not cover:

• Normal wear and tear.
• Misuse, negligence, accidents, or improper handling.
• Damage caused by moving or transporting the furniture after delivery.
• Repairs, alterations, or modifications made by a third party.
• Damage caused by water, excessive moisture, rain, direct or continuous sunlight, heat, fire, chemicals, or unsuitable environmental conditions.
• Natural variations in wood grain, color, texture, fabric, or handcrafted finishes.
• Fading, stains, scratches, fabric damage, or damage caused by pets.
• Damage resulting from failure to follow the product’s care instructions.

Outdoor Natural-Wood Furniture

For natural-wood outdoor furniture, the product must be kept in a covered or semi-outdoor area and protected from:

• Continuous direct sunlight
• Rain
• Standing water
• Excessive moisture

Transportation & Collection Charges

Transportation, collection, and redelivery charges related to warranty inspections or repairs are not included in the warranty and will be charged separately, except where applicable Egyptian consumer protection law requires otherwise.

Warranty Claims

To submit a warranty claim, customers must provide:

• Order number
• Invoice
• Clear photographs or videos showing the issue
• A description of the problem